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About Zero200

Zero200 is the name given to the service providing centralised bookings for wheelchair accessible taxis in Sydney.

These taxis are known WATS vehicles allow passengers to travel in a wheelchair or other specialised transport for passengers with disabilities. They are also able to carry able bodied passengers as well.

The WATS fleet is made up from all the wheelchair accessible vehicles that are registered in Sydney irrespective of what Co-operative they belong to. The NSW Taxi Council co-ordinates the involvement of the different taxi companies, this means WATS is made up of vehicles from Taxis Combined, Silver Service, Yellow Cabs, ABC, St George, South Western, Manly, RSL, Premier, Legion, VIP Cabs & Lime Taxis.

All the taxi drivers involved in this scheme must complete a course teaching them how to provide a quality service to all people with disabilities.

NSW wheelchair Accessible Taxi Service

NSW Taxi Council member networks are dedicated to offering the highest possible level of Wheelchair Accessible Taxi Service (WATS).

NSW Taxi Council member networks are dedicated to meeting or exceeding the service standards set by the Disability Standards for Accessible Public Transport.

But we can't do it alone. This information highlights some of the ways in which our WATS passengers can help us achieve our goals.

Mobility Aid Specifications
(includes manual or powered wheelchairs and scooters)

         
  Disability Standards have been created using some basic assumptions in relation to mobility aids to be used on Public Transport. Any passengers whose mobility aid does not meet these assumptions may not be able to access a WAT.
 
         
 
The combined weight of passenger and mobility aid does not exceed 300kg
  The combined weight of passenger and mobility aid does not exceed 300kg  
  The overall width of passenger and mobility aid is less than 800mm and the length is less then 1300mm when occupied.  
The combined weight of passenger and mobility aid does not exceed 300kg
 
 
The passenger's head height when seated in a mobility aid does not exceed 1400mm (until 2012 when it increases to 1500mm)
  The passenger's head height when seated in a mobility aid does not exceed 1400mm (until 2012 when it increases to 1500mm)  
  The mobility aid can turn through 180 degrees in an area 2070mm x 1540mm.  
The mobility aid can turn through 180 degrees in an area 2070mm x 1540mm.
 
  Mobility aid is fitted with suitable anchorage points and the passenger is able to wear a suitable seat belt.   Mobility aid is fitted with suitable anchorage points and the passenger is able to wear a suitable seat belt.  
         

Booking a WAT through an authorised network

To assist to minimise any delay, when booking a taxi through an authorised telephone/internet booking service always consider the following:

Try to give as much notice as possible...your taxi may have tor un from another suburb. Try to give as much notice as possible...your taxi may have tor un from another suburb.
Never book through more than one taxi network at one time...the taxi that misses out on the job may not come again. Never book through more than one taxi network at one time...the taxi that misses out on the job may not come again.
Always cancel the booking if you no longer require the taxi...unlike the general taxi service, the WAT network never stops trying to find you a taxi. Always cancel the booking if you no longer require the taxi...unlike the general taxi service, the WAT network never stops trying to find you a taxi.
When deciding what time to book a taxi, always consider the likelihood of a taxi being in the area you wish to be picked up in...taxis only operate in areas where there is sufficient work to earn a living. When deciding what time to book a taxi, always consider the likelihood of a taxi being in the area you wish to be picked up in...taxis only operate in areas where there is sufficient work to earn a living.
Many things beyond the taxi driver's control can cause delays...there will be times when taxis are running late. Many things beyond the taxi driver's control can cause delays...there will be times when taxis are running late.
Taxi drivers are not carers...if you require more than a taxi service, contact the correct transport provider. Taxi drivers are not carers...if you require more than a taxi service, contact the correct transport provider.
There can be no certainty of a taxi service if your requirements fall outside DDA standards. There can be no certainty of a taxi service if your requirements fall outside DDA standards.

Taxi transport subsidy scheme (ttss)

Protect your rights to access the TTSS by ensuring no genuine accusation of fraud can be made.

Never attempt to pay the fare with more then one TTS voucher. This is against the law and gaol terms can apply.

Never give TTSS dockets to someone else to use.

Always make sure the voucher is filled in correctly at the time of the hiring.

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